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For collaboration needs involving a multi-point videoconference amongst a larger distributed team or a research presentation broadcast live to several sites, Compute Canada offers the Vidyo service to connect and collaborate — anytime, anywhere, on any device. Vidyo is an easy-to-use HD quality videoconferencing technology that is available for many different platforms and devices, including desktops (Windows, Mac, Linux), devices (iOS, Android) and h.323 systems.

How to get an account

Please note; an account is not needed if you simply need to attend a meeting by Vidyo; see Meeting Attendee section below. If you organize meetings and need an account, please send an email to to inquire about your eligibility for a Compute Canada Vidyo account; please include the following information:

  • Your Name
  • Email
  • Institution
  • Phone (if applicable)

New VidyoConnect

ComputeCanada’s Vidyo system has been upgraded. The old system was suspended in July 2018, so if you have lost access to your account, please send an email to - and please note, if you simply need to attend a meeting by Vidyo, an account is not required in the new system. Please see section below on Meeting Attendees.


Getting Started in the new ComputeCanada Vidyo system

Meeting Attendees (those who attend meetings but do not organize meetings)

Go to to download the client for your operating system. If you are on Linux, you'll need to simply bookmark the above address as your portal into the system (the VidyoConnect client is WebRTC based, so it runs from a browser on Linux).

There will be no need for you to login; when you receive meeting invitations from meeting organizers, the invitation should include a URL to a specific Vidyo room. Simply click on the link, your Vidyo client will open and you'll be in the meeting.

Here's a test room you can connect to:

Here is a quick reference card to give you an overview in the system.

Meeting Organizers (those who host meetings, invite folks to meetings, have regular meetings, and so on)

You can go to to download the new VidyoConnect client and login with your current credentials. If you are on Linux, you'll need to simply bookmark the above address as your portal into the system (the VidyoConnect client is WebRTC based, so it runs from a browser on Linux).

PLEASE NOTE: everyone attending your meetings will need to be using the new Vidyo system, not the old/current system. If some attendees are current Vidyo users, they will not be able to attend your meeting in this new system if they are still on the old Vidyo system. Sending them a link to the room in which you’ll host your meeting will automatically bump your attendees into the new system.

Check out this 5-minute video & quick reference card to get started now!

If you were part of the group who helped test the new system some months back, you may need to trash your ‘new’ VidyoConnect client and re-download it from the following link in order to ensure it’s set to operate on the correct portal for ComputeCanada rather than Vidyo’s test portal (same with Linux users; connect at this link and set this as your Vidyo bookmark):

Please contact if you cannot login to your new client.

Updating Connection Details from old version

If you have had recurring meetings in a specific Vidyo room, the Vidyo room owner (now referred to as a Meeting Organizer) will now have to send out updated connection info to everyone expected to attend the meeting.

1. Search for the Vidyo room by name in the new client. 2. Click on the Vidyo room’s name when it shows up in the room list.

If you are the room owner, the Room Link will show up on the right of your display; you can copy it and send it out to people who need it.

This Room Link will work for anyone to attend meetings in this Vidyo room, even if the person attending does not have a Vidyo account.

You can also click on “Send invitation”, which should pre-populate an email for you with all the connection info needed for the room.

If you are not the room owner, or for some reason the info does not show up for you, please write to with the name of the room and we’ll be able to help you out.

Connecting H.323 Systems

Vidyo supports H.323 as a client (including remote camera control!) but finding the connection details can be a little bit difficult. The current values are documented as a vidyocloud support page or you can try to "send an invitation" from inside the vidyo desktop client which will include the IP address in the resulting email template. The address for North America is currently, but that is subject to change.

New Vidyo Features

The new system / client has different functionalities than the old one.

My Vidyo Room

In the old client we each had ‘our room’, titled with our name, to which we could invite people for ad-hoc multi-person conferences. This is no longer the case in the new system.

By default, in the new system, searching for another person’s name enables us to direct-call them; that functionality remains the same.

Best option: Create a new Meeting in the Meetings tab of your client; send that info to any group you’d like to have a meeting with.

Alternate option: In the new client, to achieve the same functionality as ‘Connect to my room’ gave you in the old client, you can click the plus sign in the Rooms tab to create your own personal room.

Your name is already reserved in the new system for direct calls, so attempting to name this new room with your name will result in an error; this can be resolved by adding extra characters such as “VMR” to the end of your name for the title of this new personal room you are creating.

Calendar integration and meeting set-up

Calendar integration can be set for either a Google or MS Exchange calendar.

Once integrated, meetings set on your calendar – if they have Vidyo Room links noted as being their location – will appear in your Vidyo client and will prompt you with a ‘join now’ button at the meeting start time.

Further information, feature explanations and Quick-start tips can be found at Using VidyoConnect (see menu at left side of page)

Training Material

Vimeo page:
Vidyo support:


Reference and Reinforcement

Collaboration Best Practices

Audio considerations

Setting up or adjusting your audio

  • Audio setup and adjustments can be made in the Settings section. While in a call, click the Settings Icon (cog), then select Devices.
  • It is recommended to use the pre-set audio settings.
  • The use of built-in laptop mics is not recommended. Microphones that are built into laptops are problematic because of their proximity to the system fan and keyboard (which makes them susceptible to picking up the whirring sounds of the fan and clicking sounds of typing) and their lack of echo cancelation.

Tips for choosing a headset and microphone

  • For optimal audio quality, you should use a standalone echo cancelling mic or a headset when participating in a call.
  • For echo canceling mics, a good choice is the Phoenix Duet PCS. This is a USB microphone and speaker that you should be able to find for approx $150. If you have special requirements (you want to use your desktop speakers, you have a larger space) there are alternatives; however, the Phoenix Duet PCS should do a good job for a desktop environment.
  • For privacy you may also want to use earbud style headphones with your echo cancelling microphone (so that your neighbors can't hear your conversations). A good choice is the Clearone Chat 150/160.
  • If you prefer a headset, Logitech offers many good choices, especially those that are meant for gaming.

Click here for a full listing of recommended devices for use with Vidyo.

For additional help, contact