Technical support: Difference between revisions

Technical support (view source)

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 * Compute Canada default username
 * University or institution
-* Describe what you did and what went wrong in as much detail as you can:
+* Cluster name
-** Copy and paste any error messages into your email, the command you were executing, the job identifier and the job script
+* Scheduler Job ID
-** Identify the software (including the version) and cluster(s) or system(s) you were trying to use
+* Provide your job submission script (copy and paste, or attach)
+* Provide your complete output files where you see errors (copy and paste, or attach)
+* Commands that you were executing
+* Identify the software (including the version) you were trying to use
+* Please try to adhere to the formal writing style, follow grammar rules, capitalize properly, and divide text into paragraphs
+* If you want us to access, copy or edit your files, or inspect your account and possibly make changes there, you should state so explicitly in your email. For example, instead of attaching files to an email, you may tell where they are located in your account and give us permission to access them. If you have already granted us permission via the CCDB interface to access your files, then you do not need to do it again in your support request.
 = Things to beware = <!--T:4-->