Bureaucrats, cc_docs_admin, cc_staff
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Technical support: Difference between revisions
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* Avoid sending screenshots or other large image attachments except when necessary - the plain text of your commands, job script etc. is usually more helpful | * Avoid sending screenshots or other large image attachments except when necessary - the plain text of your commands, job script etc. is usually more helpful | ||
* Identify the software (including the version) you were trying to use | * Identify the software (including the version) you were trying to use | ||
* When did the problem | * When did the problem happen? | ||
* Please write clearly. Adhering to a formal writing style, following grammar rules, capitalizing properly, and dividing text into paragraphs makes it easier for us to understand your question. | * Please write clearly. Adhering to a formal writing style, following grammar rules, capitalizing properly, and dividing text into paragraphs makes it easier for us to understand your question. | ||
* If you want us to access, copy or edit your files, or inspect your account and possibly make changes there, say so explicitly in your email. For example, instead of attaching files to an email, you may indicate where they are located in your account and give us permission to access them. If you have already granted us permission via the CCDB interface to access your files, then you do not need to do it again in your support request. | * If you want us to access, copy or edit your files, or inspect your account and possibly make changes there, say so explicitly in your email. For example, instead of attaching files to an email, you may indicate where they are located in your account and give us permission to access them. If you have already granted us permission via the CCDB interface to access your files, then you do not need to do it again in your support request. | ||