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Technical support: Difference between revisions
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* Maximum attachment size is 40 MB. | * Maximum attachment size is 40 MB. | ||
= Support request example = | = Support request example = <!--T:9--> | ||
<pre> | <pre> | ||
To: support@computecanada.ca | To: support@computecanada.ca | ||
Subject: Job 123456 gives errors on the CC Cedar cluster | Subject: Job 123456 gives errors on the CC Cedar cluster | ||
<!--T:10--> | |||
Hello: | Hello: | ||
<!--T:11--> | |||
my name is Alice, user asmith. Today at 10:00 am MST, I submitted a job 123456 on the Cedar cluster. The Job script is located /my/job/script/path. I have not changed it since submitting my job. Since it is short I included it in the email below: | my name is Alice, user asmith. Today at 10:00 am MST, I submitted a job 123456 on the Cedar cluster. The Job script is located /my/job/script/path. I have not changed it since submitting my job. Since it is short I included it in the email below: | ||
<!--T:12--> | |||
#!/bin/bash | #!/bin/bash | ||
#SBATCH --account=def-asmith-ab | #SBATCH --account=def-asmith-ab | ||
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{ time mpiexec -n 1 ./sample1 ; } 2>out.time | { time mpiexec -n 1 ./sample1 ; } 2>out.time | ||
<!--T:13--> | |||
A list of the following modules were loaded at the time follow: | A list of the following modules were loaded at the time follow: | ||
<!--T:14--> | |||
[asmith@cedar5]$ module list | [asmith@cedar5]$ module list | ||
Currently Loaded Modules: | Currently Loaded Modules: | ||
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4) ifort/.2016.4.258 (H) 8) StdEnv/2016.4 (S) | 4) ifort/.2016.4.258 (H) 8) StdEnv/2016.4 (S) | ||
<!--T:15--> | |||
The job ran quickly and the myjob-123456.out and myjob-123456.err files were created. There was no output in the myjob-123456.out file but there was an message in the myjob-123456.err output | The job ran quickly and the myjob-123456.out and myjob-123456.err files were created. There was no output in the myjob-123456.out file but there was an message in the myjob-123456.err output | ||
<!--T:16--> | |||
[asmith@cedar5 scheduling]$ cat myjob-123456.err | [asmith@cedar5 scheduling]$ cat myjob-123456.err | ||
slurmstepd: error: *** JOB 123456 ON cdr692 CANCELLED AT 2018-09-06T15:19:16 DUE TO TIME LIMIT *** | slurmstepd: error: *** JOB 123456 ON cdr692 CANCELLED AT 2018-09-06T15:19:16 DUE TO TIME LIMIT *** | ||
<!--T:17--> | |||
Can you tell me how to fix this problem? | Can you tell me how to fix this problem? | ||
</pre> | </pre> | ||
= Access to your account = | = Access to your account = <!--T:18--> | ||
If you want us to access, copy or edit your files, or inspect your account and possibly make changes there, you should state so explicitly in your email (unless you have provided consent via the CCDB). For example, instead of attaching files to an email, you may tell where they are located in your account and give us written permission to access them. | If you want us to access, copy or edit your files, or inspect your account and possibly make changes there, you should state so explicitly in your email (unless you have provided consent via the CCDB). For example, instead of attaching files to an email, you may tell where they are located in your account and give us written permission to access them. | ||
</translate> | </translate> | ||