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Technical support: Difference between revisions
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(Paths to files on clusters are even more helpful than a copy/paste as we get the full context) |
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* Cluster name | * Cluster name | ||
* Job ID | * Job ID | ||
* | * Job submission script: you can either give the full path of the script on the cluster; copy and paste the script; or attach the script file | ||
* | * File or files which contain the error message(s): give the full path of the file(s); copy and paste the file(s); or attach the error message files | ||
* | * Commands that you were executing | ||
* Avoid sending screenshots or other large image attachments except when necessary - the plain text of your commands, job script etc. is usually more helpful. See [[FAQ#Copy_and_paste|Copy and paste]] if you have trouble with this. | * Avoid sending screenshots or other large image attachments except when necessary - the plain text of your commands, job script etc. is usually more helpful. See [[FAQ#Copy_and_paste|Copy and paste]] if you have trouble with this. | ||
* Identify the software (including the version) you were trying to use | * Identify the software (including the version) you were trying to use | ||